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Need Help With Your Electric Account?

Start Electric Service

Call Customer Services at (415) 551-4720
Monday – Friday 8 a.m. – 5 p.m. (except for City holidays) 

 

To start a new service, please provide the following:

Residential Customers 
  • Your name and mailing address
  • Service address
  • Email address
  • Home and work phone numbers
  • Owner or tenant occupied
  • Number of occupants (this allows us to calculate average usage per similar household)
  • Prior SFPUC water and/or power service addresses in San Francisco (if applicable)
  • Valid California driver license or California ID and expiration date
  • Close of escrow date (if applicable)
  • Service start date  
Commercial Customers
  • Applicant’s name and mailing address
  • Service address
  • Home and work (business) phone number
  • Applicant is owner of the business and a tenant of the property, or
  • Applicant is owner of the business and owner of the property
  • Prior SFPUC water and/or power service addresses in San Francisco (if applicable)
  • Federal Tax ID of the business
  • Type of business conducted at the service address  

We may need a deposit of about double your estimated electricity charges (at least $100). Your deposit will be returned to you after a year of good payment history. 


Stop Electric Service

Call Customer Services at (415) 551-4720 
Monday – Friday 8 a.m. – 5 p.m. (except for City holidays) 

Requests to stop service must be made at least two business days prior to the requested close date on the account. Please provide the following information:
  • Applicant’s name and mailing address
  • Service address
  • Home and work phone numbers
  • Email address
Power Bill: Payment Options

 

The following payment options are currently available for your convenience. Additional options will be available in the future. Bills are due and payable 15 (15) days after the bill date. Any charges not paid fifteen (15) days from the due date will be assessed a late payment penalty fee.

Pay Online

  • Enroll in “My Account – Power” and submit one-time or recurring automatic payments via your bank account (ACH) at https://myaccount-power.sfwater.org/. This payment service is provided free of any processing charges to you.
  • Make a one-time online payment with credit card (Visa or Mastercard), debit card, or eCheck at sfwater.org/powerezpay. This Payment service is provided free of any processing charges to you. There is a payment limit of $5,000 within a 30-day period on credit and debit cards only.
  • Use a bill payment service provider such as Checkfree
  • Register with your own financial institutions BillPay service.

Pay by U.S. Mail (Do not mail cash)

Send the bottom portion of the bill with check or money order payable to:

           San Francisco Power

P.O. Box 7868

San Francisco, CA 94120-7868

 

Pay in Person

  • 7-Eleven Store (cash only, minimum payment of $10)

Pay with cash at participating 7-Eleven strores with an EZ-Pay barcode, downloadable at sfwater.org/powerezpay.

  • San Francisco Public Utilities Commission (cash or check)

525 Golden Gate Avenue (at Polk Street), 1st Floor

San Francisco, CA 94102

8am – 5pm, Monday through Friday (except City holidays)

Note: a night box is available after hours and is located to the right of the main entrance. Please use checks only when using the night box.

 

Update Your Account Information

You may update your account information, such as your mailing address or telephone numbers:

  • By mail, use the back of your bill stub to provide your updated information
  • By email, csbretailservices@sfwater.org
  • By phone, call Customer Services at (415) 551-4720

 

Charges and Terms

Charges and Terms

Please review your electric bill carefully. A bill will be considered a proper charge unless a protest is made to the San Francisco Public Utilities Commission (SFPUC) within fifteen days after the bill is produced. If you have a question about your bill or need customer assistance, please call (415) 551-4720.

Bill Due Date

Regular bills are due 15 days from the date of the bill. Closing bills are also due 15 days from the date of the bill.

If you do not agree with the charges on your bill, payment should be made “under protest” to avoid delinquency collection action. Please make your payment and use the comment section on the back of the bill stub to make a statement regarding the disputed charges or call Customer Services at (415) 551-4720. The Bureau will then investigate the charges and will work with you to resolve the situation. Pending resolution, any overpayment will be credited to your account.

Past Due Bill

A LATE PAYMENT PENALTY FEE IS CHARGE ON AN ACCOUNT WITH A PAST DUE BALANCE. Any charges not paid fifteen days from the due date will be assessed a late payment penalty fee. The fee is $3.00 plus one-half of one percent (1/2%) for each thirty days or fraction thereof on the amount owed. A reminder notice will be sent 30 days from the due date if amount remains unpaid. Thereafter, a delinquent account may be subject to disconnection of electrical service. Any previous balance shown on your bill is already past due. DISPUTED BILLS SHOULD BE PAID UNDER PROTEST TO AVOID INTERRUPTION OF SERVICE.

  • WHERE ELECTRICAL SERVICE IS TO BE DISCONTINUED DUE TO NON-PAYMENT, a Service Termination Notice will be sent to the premises.
  • WHERE ELECTRICAL SERVICE IS DISCONTINUED, full payment of amount due plus shut-off/turn-on fees must be made in person between 8:00 a.m. – 5:00 p.m., Monday through Friday at SFPUC Customer Services Bureau: 525 Golden Gate Avenue (at Polk Street) prior to restoration of electrical service.
  • ELECTRICAL SERVICE IS NOT GUARANTEED TO BE RESTORED ON THE SAME DAY.

Rules and Regulations

Learn more: Rules and Regulations Governing Electric Service


Last updated: 9/11/2018 3:26:19 PM