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Annual Water Quality Report 2017

Water Quality Matters

Our Drinking Water Sources and Treatment 

boy in glasses drinking waterOur major water source originates from spring snowmelt flowing down the Tuolumne River to storage in Hetch Hetchy Reservoir. Our well protected Sierra water source is exempt from filtration requirements by the United States Environmental Protection Agency (USEPA) and State Water Resources Control Board Division of Drinking Water (SWRCB-DDW). Water from Hetch Hetchy Reservoir receives the following treatment to meet all appropriate drinking water standards for consumption: ultraviolet light and chlorine disinfection, pH adjustment for optimum corrosion control, fluoridation for dental health protection, and chloramination for maintaining disinfectant residual and minimizing the formation of disinfection byproducts.

Hetch Hetchy water is supplemented with surface water from two local watersheds. Rainfall and runoff from the 35,000-acre Alameda Watershed in Alameda and Santa Clara counties are collected in the Calaveras and San Antonio reservoirs, and are delivered to the Sunol Valley Water Treatment Plant (SVWTP). Rainfall and runoff from the 23,000-acre Peninsula Watershed in San Mateo County are stored in the Crystal Springs, San Andreas and Pilarcitos reservoirs, and are delivered to the Harry Tracy Water Treatment Plant. In addition to these local sources, the SWRCB-DDW approved our use of Upcountry Non-Hetch Hetchy Sources (UNHHS), which consist of surface water in Lake Eleanor, Lake Cherry and the associated creeks all conveyed via the Lower Cherry Aqueduct, Early Intake Reservoir and Tuolumne River as additional drinking water sources. The UNHHS water, if used, would be treated at the SVWTP prior to delivery to customers. We did not use the UNHHS in 2017. Water at the two local treatment plants is subject to filtration, disinfection, fluoridation, and optimum corrosion control by pH adjustment.

Since mid-2017, a small amount of groundwater from local wells was added to our surface water supplies. The use of local groundwater helps diversify our water sources and makes our drinking water supply in San Francisco even more reliable.

watershed inletProtecting Our Watersheds

We conduct watershed sanitary surveys for the Hetch Hetchy source annually and local water sources as well as UNHHS every five years. The last local sanitary survey was done in 2016. We conducted a special watershed sanitary survey for the UNHHS in 2015 as part of our drought response plan efforts. These surveys evaluate the sanitary condition, water quality, potential contamination sources and the results of watershed management activities, and were completed with support from partner agencies including National Park Service and US Forest Service. These surveys identified wildlife, stock, and human activities as potential contamination sources. You may contact the San Francisco District office of SWRCB-DDW at 510-620-3474 to review these reports.

Water Quality

We regularly collect and test water samples from reservoirs and designated sampling points throughout the system to ensure the water delivered to you meets or exceeds federal and state drinking water standards. In 2017, we conducted more than 101,900 drinking water tests in the transmission and distribution systems. This is in addition to the extensive treatment process control monitoring performed by our certified operators and online instruments.

Drinking water, including bottled water, may reasonably be expected to contain at least small amounts of some contaminants. The presence of contaminants does not necessarily indicate that water poses a health risk. In order to ensure that tap water is safe to drink, the USEPA and SWRCB-DDW prescribe regulations that limit the amount of certain contaminants in water provided by public water systems. The U.S. Food and Drug Administration regulations and California law also establish limits for contaminants in bottled water that provide the same protection for public health.

sample testing in mobile unit

Fluoridation and Dental Fluorosis

Mandated by State law, water fluoridation is a widely accepted practice proven to be safe and effective for preventing and controlling tooth decay. Our fluoride target level in the water is 0.7 milligram per liter (mg/L, or part per million, ppm), consistent with the May 2015 State regulatory guidance on optimal fluoride level. Infants fed formula mixed with water containing fluoride at this level may still have a chance of developing tiny white lines or streaks in their teeth. These marks are referred to as mild to very mild fluorosis, and are often only visible under a microscope. Even in cases where the marks are visible, they do not pose any health risk. The Centers for Disease Control (CDC) considers it safe to use optimally fluoridated water for preparing infant formula. To lessen the chance of dental fluorosis, you may choose to use low-fluoride bottled water to prepare infant formula. Nevertheless, children may still develop dental fluorosis due to fluoride intake from other sources such as food, toothpaste and dental products.

Contact your healthcare provider or SWRCB-DDW if you have concerns about dental fluorosis. For additional information about fluoridation or oral health, visit the SWRCB-DDW website at or the CDC website

Special Health Needs

Some people may be more vulnerable to contaminants in drinking water than the general population. Immuno-compromised persons, such as those with cancer undergoing chemotherapy, persons who have undergone organ transplants, people with HIV/AIDS or other immune system disorders, some elderly people and infants, can be particularly at risk from infections.

These people should seek advice about drinking water from their healthcare providers. USEPA/ CDC guidelines on appropriate means to lessen the risk of infection by Cryptosporidium and other microbial contaminants are available from the USEPA’s Safe Drinking Water Hotline 800-426-4791 or at

Unregulated Contaminant Monitoring Rule

In 2013, we conducted monitoring as required by the USEPA’s third Unregulated Contaminant Monitoring Rule (UCMR3), and the monitoring results are accessible at Visit the USEPA website for information about UCMR3.

Drinking Water and Lead

drinking at the kitchen sinkLead in drinking water is primarily from materials and components associated with service lines and home plumbing. There are no known lead service lines in our water distribution system. We are responsible for providing high quality drinking water, but cannot control the variety of materials used in plumbing components. It is possible that lead levels at your home in the community may be higher than at others because of plumbing materials used in your property.

If present, elevated levels of lead can cause serious health problems, especially for pregnant women and young children. Infants and young children are typically more vulnerable to lead in drinking water than the general population. You can minimize the potential for lead exposure, when your water has been sitting for several hours, by flushing your tap for 30 seconds to 2 minutes (or until the water temperature has changed) before using water for drinking or cooking. If you are concerned about lead levels in your water, you may wish to have your water tested. Additional information on lead in drinking water, testing methods, and steps you can take to minimize exposure is available from the USEPA’s Safe Drinking Water Hotline 800-426-4791, or at

In addition to our water source protection efforts, we continue the following programs to minimize customer exposure to lead in water: 

  • Annual monitoring for lead at transmission system entry points in 2017 continued to returned results of non-detect
  • A comprehensive program replacing brass meters with lead-free automated water meters, which has reached 98% completion
  • Offering in partnership with the San Francisco Department of Public Health free lead test vouchers for clients enrolled in the Women, Infants and Children (WIC) program
  • Offering low-cost water tests for lead for $25 per tap. To request a test, call 877-737-8297.

San Francisco K-12 Schools Request Assistance for Lead Sampling

In 2017, we completed lead sampling for a total of 109 public and private K-12 schools in San Francisco, which submitted requests for sampling assistance to test lead in their tap water. The lead sampling results of the pubic schools are available at our website

group of young hipsters

Contaminants and Regulations

The sources of drinking water (both tap water and bottled water) include rivers, lakes, oceans, streams, ponds, reservoirs, springs and wells. As water travels over the surface of the land or through the ground, it dissolves naturally occurring minerals and, in some cases, radioactive material, and can pick up substances resulting from the presence of animals or from human activity. Such substances are called contaminants, and may be present in source water as:

lab tech performing sample testMicrobial contaminants, such as viruses and bacteria that may come from sewage treatment plants, septic systems, agricultural livestock operations and wildlife;

Inorganic contaminants, such as salts and metals, that can be naturally occurring or result from urban stormwater runoff, industrial or domestic wastewater discharges, oil and gas production, mining or farming;

Pesticides and herbicides that may come from a variety of sources such as agriculture, urban stormwater runoff and residential uses;

Organic chemical contaminants, including synthetic and volatile organic chemicals, which are by-products of industrial processes and petroleum production, and can also come from gas stations, urban stormwater runoff, agricultural application and septic systems; and

Radioactive contaminants, which can be naturally occurring or be the result of oil and gas production and mining activities.

More information about contaminants and potential health effects can be obtained by calling the USEPA’s Safe Drinking Water Hotline 800-426-4791, or at

Dam Safety and Water Quality

Did you know that our water system includes 18 dams that are regulated by the State Division of Safety of Dams (DSOD)? In fact, 7 of those dams are within the City and County of San Francisco, and you may live near one of them. This year the SFPUC submitted Emergency Action Plans for all 18 of our dams to DSOD. These plans, and the inundation maps they contain, serve as guides and action plans to be used in the unlikely event of a failure, or a partial failure, of one of these dams.

Throughout our service area, many of these dams are in heavily populated areas, and we have taken significant steps to ensure that there is very little risk of failure of any kind. We continue to monitor the dams, using both monitoring equipment such as piezometers, as well as performing regular inspections of all parts of the dams and associated appurtenances. For more information about dam safety we invite you visit DSOD at

Boron Detection Above Notification Level in Source Water

In 2017, boron was detected at a level of 1.74 ppm in the raw water stored in one of our approved sources, Pond F3 East, in Alameda Watershed. Although the detected value is above the California Notification Level of 1 ppm for source water, the corresponding treated water boron level from the SVWTP was only 0.2 ppm.

Key Water Quality Terms
The following are definitions of key terms referring to standards and goals of water quality noted on the data table.

Public Health Goal (PHG): The level of a contaminant in drinking water below which there is no known or expected risk to health. PHGs are set by the California Environmental Protection Agency.

Maximum Contaminant Level Goal (MCLG): The level of a contaminant in drinking water below which there is no known or expected risk to health. MCLGs are set by the USEPA.

Maximum Contaminant Level (MCL): The highest level of a contaminant that is allowed in drinking water. Primary MCLs are set as close to the PHGs or MCLGs as is economically and technologically feasible. Secondary MCLs (SMCLs) are set to protect the odor, taste, and appearance of drinking water.

Maximum Residual Disinfectant Level (MRDL): The highest level of a disinfectant allowed in drinking water. There is convincing evidence that addition of a disinfectant is necessary for control of microbial contaminants.

Maximum Residual Disinfectant Level Goal (MRDLG): The level of a drinking water disinfectant below which there is no known or expected risk to health. MRDLGs do not reflect the benefits of the use of disinfectants to control microbial contaminants.

Primary Drinking Water Standard (PDWS): MCLs and MRDLs for contaminants that affect health along with their monitoring and reporting requirements, and water treatment requirements.

Regulatory Action Level: The concentration of a contaminant which, if exceeded, triggers treatment or other requirements that a water system must follow.

Treatment Technique (TT): A required process intended to reduce the level of a contaminant in drinking water.

Turbidity: A water clarity indicator that measures cloudiness of the water, and is also used to indicate the effectiveness of the filtration system. High turbidity can hinder the effectiveness of disinfectants.

Cryptosporidium is a parasitic microbe found in most surface water. We regularly test for this waterborne pathogen, and found it at very low levels in source water and treated water in 2017. However, current test methods approved by the USEPA do not distinguish between dead organisms and those capable of causing disease. Ingestion of Cryptosporidium may produce symptoms of nausea, abdominal cramps, diarrhea, andassociated headaches. Cryptosporidium must be ingested to cause disease, and it may be spread through means other than drinking water.


City of San Francisco - Water Quality Data for Year 2017


The table below lists all 2017 detected drinking water contaminants and the information about their typical sources. Contaminants below detection limits for reporting are not shown, in accord with regulatory guidance. We hold a SWRCB-DDW monitoring waiver for some contaminants and therefore their monitoring frequencies are less than annual. Water quality parameters we monitored in raw and treated water in 2017, and the results of the monitoring of treated water.


Unfiltered Hetch Hetchy Water
N/A 0.3 - 1.1(1)
[2.7] Soil runoff
Filtered Water from Sunol Valley Water Treatment Plant (SVWTP)




Min 95% of samples ≤0.3 NTU (2)




99% -100 %



Soil runoff

Soil runoff

Filtered Water from Harry Tracy Water Treatment Plant (HTWTP)




Min 95% of samples ≤0.3 NTU (2)







Soil runoff

Soil runoff

Total Trihalomethanes

N/A 18-55
[49](3) Byproduct of drinking water disinfection
Haloacetic Acids
N/A 7-47
[42](3) Byproduct of drinking water disinfection
Total Organic Carbon(4)
TT N/A 1.0 - 3.7
Various natural and man-made sources
Total Coliform

NoP ≤5.0% of monthly samples
(0) -- [0.3%] Naturally present in the environment
Giardia lamblia
(0) <0 - 0.22
Naturally present in the environment
Fluoride (source water)(5)

1 ND - 0.6
Erosion of natural deposits; water additive to promote strong teeth
Chloramine (as chlorine)
ppm MRDL = 4.0 MRDLG = 4.0 <0.1 - 3.0
Drinking water disinfectant added for treatment
Aluminum (8)
200 600
ND - 99
Erosion of natural deposits; some surface water treatment residue
ppm 500
N/A <3 - 17
Runoff / leaching from natural deposits
unit 15
N/A <5 - 13
Naturally occurring organic materials
Specific Conductance
µS/cm 1600
N/A 29 - 256
168 Substances that form ions when in water
ppm 500
N/A 0.9 - 34
17 Runoff / leaching from natural deposits
Total Dissolved Solids
ppm 1000
N/A <20 - 122
76 Runoff / leaching from natural deposits
NTU 5 N/A 0.1 - 1
Soil runoff
ppb 1300 300 <1 - 84 37 Internal corrosion of household water plumbing systems
ppb 15 0.2 <1 - 10.3 4.8 Internal corrosion of household water plumbing systems
Alkalinity (as CaCO3)
ppm N/A 6 - 131 52

< / ≤ = less than / less than or equal to
AL   = Action Level
Max = Maximum
Min  = Minimum
N/A = Not Available
ND = Non-Detect
NL = Notification Level
NoP = Number of Coliform-Positive Sample
NTU = Nephelometric Turbidity Unit
ORL = Other Regulatory Level
ppb = part per billion
ppm = part per million
µS/cm = microSiemens / centimeter

ppb 1000 (NL) ND - 203
ppb N/A <5 - 30
Calcium (as Ca)
ppm N/A 2 - 31
ppb 800 (NL)
51 - 180
Hardness (as CaCO3)
ppm N/A 7 - 82
ppm N/A 0.2 - 11
- N/A 8.6 - 9.8
Potassium ppm N/A 0.2 - 2
ppm N/A 4.6 - 12
Sodium ppm N/A 2.3 - 31 18
ppb N/A 12 - 234


(1) These are monthly average turbidity values measured every 4 hours daily.
(2) There is no turbidity MCL for filtered water. The limits are based on the TT requirements for filtration systems.
(3) This is the highest locational running annual average value.
(4) Total organic carbon is a precursor for disinfection byproduct formation. The TT requirement applies to the filtered water from the SVWTP only.
(5) In May 2015, the SWRCB-DDW recommended an optimal fluoride level of 0.7 ppm be maintained in the treated water. In 2017, the range and average of the fluoride levels were 0.5 ppm - 0.9 ppm and 0.7 respectively.
(6)The natural fluoride level in the Hetch Hetchy source was ND. Elevated fluoride levels in the SVWTP and HTWTP raw water are attributed to the transfer of fluoridated Hetch Hetchy water into the local reservoirs.
(7) This is the highest running annual average value.
(8)Aluminum also has a primary MCL of 1,000 ppb.
(9) The most recent Lead and Copper Rule monitoring was in August 2015. None of the 59 site samples collected at consumer taps had concentrations above the corresponding ALs.
10 The detected chlorate in the treated water is a degradation product of sodium hypochlorite, which we use for water disinfection.


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Last updated: 10/11/2018 9:24:43 AM