Water use is measured by a meter which is usually located on the sidewalk in front of your home.
New automated water meters are now in place for nearly all of San Francisco’s 178,000 water accounts. This new technology transmits hourly water use data to our billing system by wireless network.
For properties with automated water meters installed, customers now have easy online access to bill and water use information with our customer website, My Account.
Registered My Account users can also download detailed daily and monthly water use reports. This accurate and frequent water usage information allows you to monitor use and identify possible leaks faster than was possible with the previously used manually-read meters by reviewing your hourly water usage.
In order to prevent personal injury and damage to SFPUC equipment, water meters should only be accessed by skilled SFPUC field staff. To request a courtesy site visit from an SFPUC representative contact our Customer Care Center at 415-551-3000. This site visit will include a check of your water meter as well as additional information about how the meter registers and transmits water usage information.
Hidden Plumbing Leaks
There are many causes for hidden plumbing leaks. If you can’t see dripping or a constant stream coming from a particular fixture, a good place to start looking is your toilets, the most common household leak. We can help you learn more about identifying leaks and provide standard toilet repair parts during a free in- home Water Wise Evaluation.
For simple, do-it-yourself instructions on repairs for household plumbing fixtures call (415) 551-3000 or email firstname.lastname@example.org to order the Practical Plumbing Handbook.
When Do I need to call a plumber?
- When making repairs to leaks between the meter and the home or in the water supply line
- If you suspect leaking on a large appliance such as the water heater or dishwasher
- If you think you might have a blind leak and need help addressing it immediately, call a plumber right away.
Plumbing Fixture Tune-Up Tips