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Reporting a Problem? Contact 311

If you are experiencing a water or sewer emergency or service problem call our 24-hour hotline at 3-1-1 or log on at www.sf311.org. This includes problems that you may be experiencing with:

  • no water service
  • low water pressure
  • issues with taste of water
  • issues with odor of water
  • issues with color of water
  • clogged catch basins
  • issues with streetlights
  • sewer odors or backups
  • water leaking from pavement
  • flooding


If you have a problem with your water or sewer billing, please call during regular business hours, Monday through Friday 8:00 AM to 5:00 PM (except City holidays).Water waster? Report violators here. To learn about employment opportunities, visit the City’s employment website.

For all other inquiries (except water or sewer related emergencies), contact info@sfwater.org.  

Contact Customer ServicesCustomer Services

525 Golden Gate Avenue (at Polk St.)
San Francisco, CA 94102
(415) 551-3000; FAX (415) 551-3050

Contact Us CleanPowerCleanPowerSF Call Center

Customer Service/Billing: (415) 554-0773
Hours: Monday – Friday, 7 a.m. to 7 p.m.
Automated Call Center Service Available 24/7.

Contact Us Additional NumbersOther Important Numbers

Human Resource Services (415) 554-1670
General Inquiries (415) 554-3289
TDD Hearing/Speech Impaired (415) 554-1672


Note to Requestors:

Due to the COVID-19 pandemic, the Mayor has issued supplementary orders suspending select provisions of the Sunshine Ordinance which will affect how soon you may receive responsive documents. This memo provides details.

We have structured our process for responding to public records requests in accordance with the California Public Records Act (California Govt. Code § 6250 et seq) and the San Francisco Sunshine Ordinance (Chapter 67 of the San Francisco Administrative Code) which requires all agencies and boards and commissions created by the City Charter or by Ordinance or Resolution passed by the Board of Supervisors to make City agency records available to the public.

More information about the Sunshine Ordinance public records request process is available through the San Francisco Sunshine Ordinance Task Force and the City Attorney’s Office.

To submit your public records request, go to sanfrancisco.nextrequest.com or call the SFPUC’s public records phone line: (628) 246-1372.

Last updated: 10/20/2020 5:35:45 PM