Reporting a Problem? Contact 311
If you are experiencing a water or sewer emergency or service problem call our 24-hour hotline at 3-1-1 or log on at www.sf311.org. This includes problems that you may be experiencing with:
- no water service
- low water pressure
- issues with taste of water
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- issues with odor of water
- issues with color of water
- clogged catch basins
- issues with streetlights
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- sewer odors or backups
- water leaking from pavement
- flooding
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If you have a problem with your water or sewer billing, please call during regular business hours, Monday through Friday 8:00 AM to 5:00 PM (except City holidays).Water waster? Report violators here. To learn about employment opportunities, visit the City’s employment website.
For all other inquiries (except water or sewer related emergencies), contact info@sfwater.org.
Customer Services
525 Golden Gate Avenue (at Polk St.)
San Francisco, CA 94102
(415) 551-3000; FAX (415) 551-3050
CleanPowerSF Call Center
Customer Service/Billing: (415) 554-0773
Hours: Monday – Friday, 7 a.m. to 7 p.m.
Automated Call Center Service Available 24/7.
Other Important Numbers
Human Resource Services (415) 554-1670
General Inquiries (415) 554-3289
TDD Hearing/Speech Impaired (415) 554-1672
Public Records Request
Note to Requestors:
Due to the COVID-19 pandemic, the Mayor has issued supplementary orders suspending select provisions of the Sunshine Ordinance which will affect how soon you may receive responsive documents. The attached memo provides details.
Chapter 67 of the San Francisco Administrative Code Government's duty is to serve the public, reaching its decisions in full view of the public. Commissions, boards, councils, and other agencies of the City and County exist to conduct the people's business. This ordinance assures that deliberations are conducted before the people and that City operations are open to the people's review.
For more information on your rights under the Sunshine Ordinance or to report a violation of the ordinance, contact the Sunshine Ordinance Task Force, 401 Van Ness Avenue, Room 402. For more information about this code and all the City and County Codes, read the City and County of San Francisco's Administrative Codes.
Sunshine Ordinance requests or questions can be emailed to publicrecords@sfwater.org.