About Your Water Meter
New automated water meters are now in place for nearly all of San Francisco’s 178,000 water accounts. This new technology transmits hourly water use data to our billing system by wireless network. For properties with automated water meters installed, customers now have easy online access to bill and water use information with our customer website, My Account. Registered My Account users can also download detailed daily and monthly water use reports. this accurate frequent water usage information allows you to monitor use and identify possible leaks faster that was possible with the previously used manually-read meters by reviewing your hourly water usage
In order to prevent personal injury and damage to SFPUC equipment, water meters should only be accessed by skilled SFPUC field staff. To request a courtesy site visit from an SFPUC representative contact our Customer Care Center at 415-551-3000. This site visit will include a check of your water meter as well as additional information about how the meter registers and transmits water usage information.
For a more in-depth full site conservation evaluation, email our Conservation Section at firstname.lastname@example.org, or call 415-551-4730 to request a Water Wise Evaluation.
Checking for Leaks
Visit our Home Leaks pages for tips on how to identify common household leaks. Leaks on private property are the responsibility of the property owner.