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COVID-19: Telecommuting Resources for Remote Employees

Stay Informed Without Access to SFPUC's Network via Citrix

These are unprecedented and trying times for all of us. Thank you for your service and flexibility as we all work together to keep our families, colleagues, and communities safe.

We have created this page for telecommuting employees who are having trouble accessing Currents (SFPUC's intranet) or SFPUC applications, including email. This page includes important information you need to know as a SFPUC employee from the last 10 days.

If you are able to connect to the SFPUC network via Citrix, we encourage you to visit sfwps.sharepoint.com/sites/home for more updates.


If you have specific questions related to COVID-19 or want to see specific resources on this page, please email us at covidinfo@sfwater.org.


Latest Announcements

May 21: Message to all SFPUC Employees from the General Manager

May 14: Message to all SFPUC Employees from the General Manager

May 6: Message to all SFPUC Employees from the General Manager. Take the Pulse Survey by 5/13. 

May 4: Message to all SFPUC Employees from the General Manager

April 29: Message to all SFPUC Employees from the General Manager

April 22: Message to all SFPUC Employees from the General Manager

April 10: Message to all SFPUC Employees from the General Manager

April 9: Message to all SFPUC Employees from the General Manager 

April 6: Message to all SFPUC Employees from the General Manager 

April 1: Message to all SFPUC Employees from the General manager


Employee Daily Digest Newsletters

Week-in-Review

Weekly Wave


Working Remote: Online Learning Tools and IT Helpdesk Support

 

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Online Learning Tools

There are several online platforms to support your professional and leadership development from home (Citrix not required).

Questions? Email HRTraining@sfwater.org


Connect with ITS and Helpdesk Support

  • Use the ServiceNow Portal to contact ITS.
  • If you cannot access the ServiceNow Portal, call (415) 551-HELP (4357). If you call and reach a voicemail, leave a message and ITS will get back to you as soon as they can.
  • Understand Cybersecurity Measures and Practices

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Resources and Policy Guidelines

 


HR Forms

eTime

  • eTime must be completed by all employees.
  • eTime can only be accessed through Citrix if you are working remotely. If you do not have access, contact your supervisor about completing it on your behalf.

ICS 214 Forms

  • Employees deployed to the SFPUC DOC, EOC or JIC (on-site or remotely) must complete an online ICS 214 form for each day worked provided by DOC or EOC they are supporting and code their time to emergency incident code and activities in eTime.
  • IMPORTANT UPDATE (5/4/2020): Employees not deployed to SFPUC DOC but are supporting COVID-19 emergency response 2.0 hours or more a day must record their time related to the emergency response in eTime and complete an online ICS 214 form.
  • Time coded to COVID-19 activities in eTime must match hours reported on ICS 214 form. (Exception to MEA members who have reached 80 hours cap for the Administrative Earning Hour and unable to code AE hours in eTime shall continue to record their extra worked hours in ICS 214 log.)
ICS 214 Form FAQs

Health and Safety

Please make sure you and your loved ones are safe and healthy.

Working from Home: Ergonomics

Many of us have been telecommuting while sheltering-in-place. The home workspace ergonomic resources and information below are useful to support your health and safety while telecommuting.

Mental Health Resources

Last updated: 5/28/2020 3:59:54 PM