Did you receive a letter saying "Important Information For San Francisco Homeowners"? It's from AWR, a third-party vendor, offering low-cost insurance for SF homeowners to protect their water and sewer laterals. Read this FAQ to learn more.
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After conducting a competitive process, the San Francisco Public Utilities Commission (SFPUC) selected American Water Resources (AWR) as the highest ranking company, to offer optional water and sewer line insurance programs for San Francisco homeowners. AWR has met our strict guidelines for quality, affordability, and reliability. Many of our customers could benefit by obtaining optional service line protection, as most standard homeowners' insurance policies typically do not cover water and sewer line repairs.