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Water and Sewer Lateral Line Protection Program

Did you receive a letter saying "Important Information For San Francisco Homeowners"? It's from AWR, a third-party vendor, offering low-cost insurance for SF homeowners to protect their water and sewer laterals. Read this FAQ to learn more.

lateral diagram jan 2020
Click on the diagram above for a larger image.


After conducting a competitive process, the San Francisco Public Utilities Commission (SFPUC) selected American Water Resources (AWR) as the highest ranking company, to offer optional water and sewer line insurance programs for San Francisco homeowners. AWR has met our strict guidelines for quality, affordability, and reliability. Many of our customers could benefit by obtaining optional service line protection, as most standard homeowners' insurance policies typically do not cover water and sewer line repairs.

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For more information about the program and to enroll visit, or contact AWR by phone at (844) 765-7262 or by email at

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CA Lic. No. 0F65279



Last updated: 2/25/2020 8:41:55 AM