If you are experiencing a water, power, or sewer emergency or service problem call our 24-hour hotline at 3-1-1 or log on at www.sf311.org/.
This includes problems that you may be experiencing with the following:
- no water service
- low water pressure
- issues with taste, odor or color of your water
- streetlight outages
- power outages
- sewer backups
- clogged catch basins
- or wastewater odors
In addition to reporting streetlight problems to 3-1-1, iPhone and Android owners can also take advantage to our new mobile application, StreetLightsSF. This application allows anyone with an iPhone or Android phone to report streetlight issues using the app. Just click the orange streetlight icon to download the app. You must download the app from your iPhone or Android phone, not from this page.
Many of your CleanPowerSF questions can be answered on our website at cleanpowersf.org. Additionally, customers can complete many service transactions online, including signing-up for early enrollment, upgrading to SuperGreen, and opting-out of cleaner energy. If you have more questions, please don't hesitate to contact us directly:
- CleanPowerSF Call Center (customer service and billing): (415) 554-0773
- Live Call Center Hours: Monday – Friday, 7 a.m. to 7 p.m. Automated Call Center Service Available 24/7
- For power outages and service problems, please call PG&E at (800) 743-5000
Customer Service Office
525 Golden Gate Avenue (at Polk Street), San Francisco, CA 94102
Office Hours: 8:00 AM to 5:00 PM - Monday through Friday (except City holidays)
Water and Sewer Billing
If you have a problem with your water or sewer billing, please call (415) 551-3000 during business hours, Monday through Friday 8:00 AM to 5:00 PM
Hetch Hetchy Power Billing
If you have a problem with your Hetch Hetchy Power billing, please call (415) 551-4720 during business hours, Monday through Friday 8:00 AM to 5:00 PM
If you have a problem with your water or sewer billing, please call (415) 554-0773 during business hours, Monday through Friday 7:00 AM to 7:00 PM, or visit our website at cleanpowersf.org
Water Waster? Click Here to Report Violators.
Report incidences of water waste in your neighborhood or in other parts of the city. Please be aware that the City and County of San Francisco can't take action upon a complaint without the address of where the water waste took place.