A LATE PAYMENT PENALTY FEE IS CHARGED ON AN ACCOUNT WITH A PAST DUE BALANCE. The fee is $3.00 plus one-half of one percent (1/2%) of the total past due balance. A delinquent account may be subject to disconnection of water service and/or assessment of lien against the property.

When payment is past due on an account, the SFPUC Customer Services may discontinue water service and/or assess a lien against the property.  Any previous balance shown on your bill is already past due.  DISPUTED BILLS SHOULD BE PAID UNDER PROTEST TO AVOID INTERRUPTION OF SERVICE and/or ASSESSMENT OF LIEN AGAINST THE PROPERTY.

WHERE WATER SERVICE IS TO BE DISCONTINUED DUE TO NON-PAYMENT, a 48-Hour notice is first posted on the premises.  WHERE WATER SERVICE IS DISCONTINUED, full payment of amount due plus shut-off/turn-on fees must be made in person between 8:00 a.m. - 5:00 p.m., Monday through Friday at the SFPUC located at 1155 Market Street, (between 7th and 8th Streets) prior to the restoration of water service.  WATER SERVICE IS NOT GUARANTEED TO BE RESTORED ON THE SAME DAY.

WHERE A LIEN IS TO BE ASSESSED AGAINST A PROPERTY, lien warning notices are sent to the customer and property owner, and a lien hearing is held once a month.  WHEN A LIEN IS RECORDED, an administrative fee is charged and interest accrues.  Removal of the lien requires payment of the administrative fee and interest charges associated with the lien as well as the overdue water and sewer charges.  Liens not paid during the fiscal year in which they were created are transferred to the Tax Collector for collection.  To pay a lien that has not yet been transferred to the Tax Collector, call the SFPUC Customer Services at (415) 551-4760 to determine the full amount due.