Skip to page body Home Customer Service How To Environment Projects & Programs About Us

Charges and Terms

Please review your electric bill carefully. A bill will be considered a proper charge unless a protest is made to the San Francisco Public Utilities Commission (SFPUC) within fifteen days after the bill is produced. If you have a question about your bill or need customer assistance, please call (415) 551-4720.

Deposit
Customer Services will require a deposit as a condition for granting, continuing or restoring electrical service. A deposit must be paid within (15) fifteen days to avoid disconnection of electric service.

Bill Due Date
Regular bills are due 15 days from the date of the bill. Closing bills are also due 15 days from the date of the bill.

If you do not agree with the charges on your bill, payment should be made "under protest" to avoid delinquency collection action. Please make your payment and use the comment section on the back of the bill stub to make a statement regarding the disputed charges or call Customer Services at (415) 551-4720. The Bureau will then investigate the charges and will work with you to resolve the situation. Pending resolution, any overpayment will be credited to your account.

Past Due Bill
A LATE PAYMENT PENALTY FEE IS CHARGED ON AN ACCOUNT WITH A PAST DUE BALANCE. Any charges not paid fifteen days from the due date will be assessed a late payment penalty fee. The fee is $3.00 plus one-half of one percent (1/2 %) for each thirty days or fraction thereof on the amount owed. A reminder notice will be sent 30 days from the due date if amount remains unpaid. Thereafter, a delinquent account may be subject to disconnection of electrical service. Any previous balance shown on your bill is already past due. DISPUTED BILLS SHOULD BE PAID UNDER PROTEST TO AVOID INTERRUPTION OF SERVICE.

WHERE ELECTRICAL SERVICE IS TO BE DISCONTINUED DUE TO NON-PAYMENT, a Service Termination Notice will be sent to the premises. WHERE ELECTRICAL SERVICE IS DISCONTINUED, full payment of amount due plus shut-off/turn-on fees must be made in person between 8:00 a.m. – 5:00 p.m., Monday through Friday at SFPUC Customer Services Bureau: 525 Golden Gate Avenue (at Polk Street) prior to restoration of electrical service. ELECTRICAL SERVICE IS NOT GUARANTEED TO BE RESTORED ON THE SAME DAY.

 

 

Last updated: 6/16/2014 5:23:33 PM