If you are experiencing a water or sewer emergency or service problem call our 24-hour hotline at 3-1-1 or log on at www.sf311.org/.
This includes problems that you may be experiencing with
- no water service
- low water pressure
- issues with taste, odor or color of your water
- sewer backups
- clogged catch basins
- or wastewater odors
Streetlight complaints are also handled by the San Francisco's 3-1-1 Customer Service Center. The center has an easy-to-remember telephone number that connects residents, businesses, and visitors to Customer Service Representatives. You can get help with all of your general city government information and service needs from 3-1-1.
In addition to reporting streetlight problems to 3-1-1, iPhone and Android owners can also take advantage to our new mobile application, StreetLightsSF. This application allows anyone with an iPhone or Android phone to report streetlight issues using the app. Just click the orange streetlight icon to download the app. You must download the app from your iPhone or Android phone, not from this page.
Get the Android app here.
Get the Apple app here.
For images of this app click here.
Customer Service Office
525 Golden Gate Avenue (at Polk Street)
San Francisco, CA 94102
Office Hours: 8:00 AM to 5:00 PM
Monday through Friday (except City holidays)
Water and Sewer Billing
If you have a problem with your water or sewer billing, please call (415) 551-3000
during business hours, Monday through Friday 8:00 AM to 5:00 PM