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Report a Problem

Report an Emergency

San Francisco 311If you are experiencing a water or sewer emergency or service problem call our 24-hour hotline at 3-1-1 or log on at

This includes problems that you may be experiencing with the following:

water waste icon

Water Waster? Click Here to Report Violators.  

Report incidences of water waste in your neighborhood or in other parts of the city. Please be aware that the City and County of San Francisco can't take action upon a complaint without the address of where the water waste took place.

San Francisco Shipyard Residents

Please report electrical service problems at the Shipyard (including electrical power outages) to our 24-hour telephone hotline. Dial 3-1-1.

Streetlight Complaints

Streetlight complaints are also handled by the San Francisco's 3-1-1 Customer Service Center. The center has an easy-to-remember telephone number that connects residents, businesses, and visitors to Customer Service Representatives. You can get help with all of your general city government information and service needs from 3-1-1.

icon for streetlights applicationIn addition to reporting streetlight problems to 3-1-1, iPhone and Android owners can also take advantage to our new mobile application, StreetLightsSF. This application allows anyone with an iPhone or Android phone to report streetlight issues using the app. Just click the orange streetlight icon to download the app. You must download the app from your iPhone or Android phone, not from this page.

Get the Android app here.

Get the Apple app here.

For images of this app click here.

Customer Service Office

525 Golden Gate Avenue (at Polk Street), San Francisco, CA 94102
Office Hours: 8:00 AM to 5:00 PM
Monday through Friday (except City holidays)

Water and Sewer Billing
If you have a problem with your water or sewer billing, please call (415) 551-3000 during business hours, Monday through Friday 8:00 AM to 5:00 PM

CleanPowerSF Customers
Many of your CleanPowerSF questions can be answered on our website at Additionally, customers can complete many service transactions online, including signing-up for early enrollment, upgrading to SuperGreen, and opting-out of cleaner energy. If you have more questions, please don't hesitate to contact us directly:

  • CleanPowerSF Call Center (customer service and billing): (415) 554-0773
  • Live Call Center Hours: Monday – Friday, 7 a.m. to 7 p.m.
    Automated Call Center Service Available 24/7

Last updated: 10/17/2017 2:10:51 PM